VECTOR TERMS OF SERVICE

Last Updated: June 23, 2026

Welcome to Vector. Please read these Terms of Service (the "Agreement") carefully before using our software platform and integration services. This Agreement is a legally binding contract between Vector Trade Systems, LLC (referred to as "Vector", "we", "us", or "our") and the business entity utilizing our services (referred to as "Customer", "you", or "your").

By registering for an account, connecting a third-party Field Service Management (FSM) platform, or utilizing Vector, you represent that you are an authorized representative of your business (e.g., an HVAC contractor or business entity) and have the explicit authority to bind such entity to these terms.

1. Description of Service

1.1 Functional Overview Vector acts as a specialized software application and integration service designed for trade service businesses. The software connects directly with your primary third-party Field Service Management (FSM) or Customer Relationship Management (CRM) platform (such as ServiceTitan, Housecall Pro, or similar approved providers). Vector synchronizes dispatch, technician, and schedule data to assist your team during field assessments, and transmits project notes, photographs, structural data, and financial estimates back to your connected FSM/CRM.

1.2 Independent Third-Party Status and Disclaimer Vector is an independent software application developed and operated solely by Vector Trade Systems, LLC. Vector Trade Systems, LLC is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ServiceTitan, Inc., Housecall Pro (CodeFi Solutions LLC), or any of their subsidiaries or affiliates.

• All third-party product names, logos, brands, and trademarks referenced within the platform or website are the property of their respective trademark holders.
• The use of these names does not imply any co-development, official partnership, or endorsement. Interoperability is achieved purely via publicly available or authorized developer API integrations.

2. Fees, Billing, and Seat Structures

2.1 Subscription and Platform Fees

Customer agrees to pay a recurring monthly platform subscription fee as specified on Vector’s website pricing page, checkout screen, or executed digital order form (the "Pricing Schedule"). The Platform Fee is billed in advance on the first day of each billing cycle and is non-refundable.

2.2 Provisioned User Seat Fees and Billing Structure

In addition to the Platform Fee, Customer shall pay a recurring monthly fee per Active User Seat as specified in the current Pricing Schedule.

• Full-Month Seat Charging: The moment a new Active User Seat is provisioned, created, or mapped from your connected FSM/CRM, that seat is considered active for the current billing cycle. A full month's seat charge will apply and be added to your pending balance. User seats are not subject to proration, partial-month discounts, or daily usage calculations, regardless of what day of the billing cycle the user is added.
• Billing in Arrears: All Active User Seat charges incurred during the cycle are compiled and billed in arrears at the conclusion of each billing cycle.
• No Usage-Based Deductions: Seat Fees are tied strictly to the existence of an active or enabled profile inside Vector, regardless of the user’s actual login frequency, software utilization, or temporary inactivity.

2.3 No Password Sharing

Each Active User Seat is restricted to use by a single, dedicated individual employee or independent contractor of the Customer. Account sharing, generic "team" accounts, or concurrent logins using shared credentials across multiple physical devices are strictly prohibited and constitute a material breach of this Agreement.

2.4 Account Deactivation (Disabled Status)

To stop incurring a recurring Seat Fee for a specific user on your next billing cycle, Customer must explicitly change that user's status to "Disabled" within the team management section of the Product dashboard prior to the close of the current billing cycle.

Changing a user to "Disabled" status will immediately terminate that user's active session and reduce the active seat count for future billing cycles. No refunds, partial-month credits, or prorated clawbacks will be issued for the remaining days of the current billing cycle during which the user was disabled. Historical job data, field assessments, photographs, and notes linked to the disabled user will be preserved within the Product for compliance and reporting purposes.

3. Third-Party FSM/CRM Integrations and API Realities

3.1 Dependence on Third-Party APIs

The core functionality of Vector depends entirely on interoperability with third-party software applications and APIs (Application Programming Interfaces) provided by your FSM/CRM provider. Vector Trade Systems does not control these third-party platforms.

3.2 Limitation of Third-Party Liability

Vector Trade Systems is not liable or responsible for any service interruptions, software malfunctions, data synchronization delays, or data loss caused by:

• Downtime, server crashes, or technical maintenance of your primary FSM/CRM.
• Changes, updates, deprecations, or breaking modifications made to third-party APIs.
• The suspension, restriction, or revocation of Vector's developer API tokens or access keys by your FSM/CRM provider.

3.3 Data Conflicts and Verification

While Vector uses commercially reasonable efforts to accurately sync assessments, photos, notes, and estimates back to your FSM/CRM, Customer acknowledges that synchronization lag or formatting conflicts can occur. Customer is solely responsible for verifying that critical financial estimates, invoices, and job notes have successfully updated within their primary FSM/CRM before executing physical field work or finalizing billing with consumers.

3.4 API Transaction Costs

Any secondary API usage fees, network data surcharges, or software marketplace fees levied by your primary FSM/CRM provider for allowing third-party software connections are the sole financial responsibility of the Customer.

3.5 Use of Artificial Intelligence and Third-Party Processors To provide automated analysis, note synthesis, and estimate generation, the Product utilizes third-party artificial intelligence providers and API aggregators, primarily OpenRouter.

• Data Privacy & Training Opt-Out: We intentionally utilize commercial enterprise privacy settings that strictly prohibit these third-party AI providers from using your Customer Data, job notes, or photographs to train their public or proprietary machine learning models.
• Model Discretion & Dynamic Failover: Vector Trade Systems retains absolute discretion over which underlying language models or AI providers are used to process requests. To ensure system resilience, the Product utilizes automated failover logic to route data to alternative models or providers in the event of a service disruption.
• Limitation of AI Liability: Customer acknowledges that AI processing times, API response speeds, and model availability are subject to external network conditions. Vector Trade Systems is not liable for temporary slowdowns, intermittent processing delays, or upstream service outages caused by third-party AI infrastructure platforms.

4. Data Ownership, Privacy, and Licensing

4.1 Customer Data

As between the parties, Customer retains all right, title, and interest in and to all data, schedules, photographs, customer records, and notes imported to or generated by Vector (the "Customer Data").

4.2 License to Host

Customer grants Vector Trade Systems a worldwide, non-exclusive, royalty-free, fully paid-up license to host, copy, transmit, modify, and display Customer Data solely to the extent necessary to provide, maintain, optimize, and troubleshoot the software services outlined in this Agreement.

4.3 Data Retention Post-Termination

Upon termination or cancellation of your subscription, we will maintain your Customer Data for a grace period of thirty (30) days, during which you may request an export of your assessment records. Following this 30-day window, Vector Trade Systems reserves the right to permanently delete all Customer Data from our active production databases without liability.

5. Limitation of Liability (The "Missed Job" Protection)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VECTOR TRADE SYSTEMS, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

Under no circumstances will Vector Trade Systems be responsible for any financial losses, lost HVAC installation contracts, missed commercial dispatch jobs, project delays, or damaged customer relationships resulting from system downtime, missed push notifications, application bugs, or sync failures. Our total aggregate liability for any claims arising out of or relating to this Agreement shall not exceed the total amount of fees paid by you to Vector Trade Systems during the three (3) months immediately preceding the event giving rise to liability.

6. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of [Insert Your Incorporated State, e.g., Delaware], without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to this Agreement shall be instituted exclusively in the federal or state courts located in [Insert Your County/City, State].